Dynamic Prompt Selection for Personalized Agent Behavior
Static system prompts aren't enough for production agents. Automatically select the right prompt based on customer attributes, context, and natural language conditions—giving VIPs white-glove service while maintaining standard procedures for others.
How Dynamic Prompt Selection Works
Agent Initialization
When an agent starts, pass custom attributes like organization ID, customer tier, or use case context
Intelligent Matching
Cadenya evaluates your filtering conditions—from simple attribute matching to natural language queries
Prompt Selection
The best matching prompt is automatically selected, or falls back to your default if no conditions match
Real-World Applications
VIP Customer Service
Automatically detect high-value customers and switch to a more accommodating prompt with increased refund authority and priority support routing.
→ Uses prompt with higher refund limits and expedited resolution paths
Product vs Technical Support
Use natural language conditions to detect whether users need product information or technical troubleshooting.
→ Switches to an inquisitive prompt that asks clarifying questions
Regional Compliance
Automatically adjust agent behavior based on customer location to ensure compliance with local regulations.
→ Uses GDPR-compliant prompt with strict data handling instructions
Time-Based Behavior
Adjust agent responses based on business hours, holidays, or special events for contextual interactions.
→ Uses after-hours prompt with callback scheduling options
Flexible Configuration Options
Define prompts with simple attribute filters or sophisticated natural language conditions.
Attribute-Based Selection
{
"name": "vip_customer_prompt",
"agent_type": "customer_service",
"priority": 100,
"conditions": {
"customer_tier": "VIP",
"lifetime_value": ">10000"
},
"system_prompt": "You are a premium support specialist..."
} Natural Language Conditions
{
"name": "technical_inquiry_prompt",
"agent_type": "support",
"priority": 50,
"nl_condition": "Is the user asking about API integration or technical implementation?",
"system_prompt": "You are a technical specialist..."
} Agent Initialization with Custom Attributes
// Initialize agent with custom attributes
const agent = await cadenya.createAgent({
agent_type: "customer_service",
attributes: {
organization_id: "org_123",
customer_tier: "VIP",
lifetime_value: 25000,
region: "US",
preferred_language: "en"
},
// Optional: Override with specific prompt ID
prompt_id: "prompt_vip_escalation"
}); Advanced Prompt Management Features
Priority Ranking
Set priority levels for prompts. When multiple conditions match, the highest priority prompt wins.
Agent Type Segmentation
Organize prompts by agent type. Customer service agents only see customer service prompts.
Fallback Guarantees
Always have a default prompt ready. If no conditions match, your agent still initializes properly.
Version Control
Track prompt changes over time. Test new prompts safely before deploying to production.
Direct Override
Know exactly which prompt you need? Override selection with a specific prompt ID at runtime.
Performance Analytics
Track which prompts are selected most often and measure their impact on agent performance.
Move Beyond Static Prompts
Give every customer the right experience with context-aware prompt selection. VIPs get white-glove service, technical users get detailed responses, and everyone gets exactly what they need—automatically.
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